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Dashboard BuilderTM for Microsoft® Access®

Microsoft Access 2000, Access 2002, and MS Access 2003 Compatibility

If you are using Microsoft Access 2000, MS Access 2002, or Access 2003 with Windows Vista, Windows 7, or Windows Server 2008, graphs in Access may display immediately when you have more than one version of Access installed. This is due to how the new versions of Windows control file permissions on what are referred to as Dynamic Link Libraries (DLLs).  The libraries are used by programs like Access to carry out commands such as displaying a graph, interacting with Windows, and more.  Unfortunately, when more than one installation of Access exists on a machine running Windows Vista or higher, a conflict can occur where the earlier version of Access will not be able to display graphics properly.

Microsoft released a Hotfix to ensure that Access 2007 displays graphs correcting following the release of Vista, but has chosen not to release a similar fix for Access 2000-2003.

Please note that if you have Access 2000, 2002, or 2003 installed alone on Windows Vista or higher, you are not likely to experience this problem with Access.

Work Arounds
  • Once a form (or dashboard in the case of Dashboard Builder) with a graph is opened, you can minimize then restore the form, which will cause the graphs to appear correctly.
  • Click on the blank graph in Access, then click on something else (another graph, text control, etc), then click on the graph again.  Changing the "focus" causes Windows and Access to work together to render the graph as desired.
  • Upgrade to Access 2007 or Access 2010 (understandably not an option for everyone)